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Abstract
In this article, banks are in the process of digital transformation Problems and current situation in improving retail banking services are analyzed. In particular, in the transformation of the banking system of Uzbekistan, the revision of the bank structure and the optimization of the bank's service processes, the one-step lending system through underwriters and the management of personal funds for users are the most important. comments on the applications. The results of this study are important in studying the factors influencing the development of retail banking services and eliminating problematic situations
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References
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References
. F. Brassington, S. Pettitt, and K. McMillan, Principles of Marketing. Harlow: Financial Times Prentice Hall, 2010.
. K. Storbacka and S. Nenonen, "Learning with the Market: Facilitating Market Innovation," Industrial Marketing Management, vol. 44, pp. 73-82, 2014, doi: 10.1016/j.indmarman.2014.10.009.
. I. Ajzen, "Consumer Attitudes and Behavior," in Handbook of Consumer Psychology, C. P. Haugtvedt, P. M. Herr, and F. R. Cardes, Eds. New York: Lawrence Erlbaum Associates, pp. 525-548, 2008.
. K. Almanova, "Challenges in Personal Lending in Commercial Banks," Journal of Finance and Credit Management, vol. 8, no. 2, pp. 33-45, 2020.
. L. Johnson, "Credit Scoring Systems and Personal Loan Approvals: A Comparative Study," International Journal of Credit Risk Management, vol. 11, no. 1, pp. 25-38, 2019.
. I. Karimov, "Enhancing Financial Literacy to Reduce Credit Risk," Central Asian Financial Studies, vol. 10, no. 2, pp. 66-81, 2019.
. Z. Mavlonova and G. Karimova, "Financial Behavior of Borrowers: The Case of Uzbekistan," Asian Banking Journal, vol. 9, no. 3, pp. 52-67, 2021.
. R. Davidson, "Interest Rate Policies in Personal Loans: Effects on Default Rates," Economic Review, vol. 15, no. 1, pp. 102-118, 2020.
. O'zbekiston Respublikasi Markaziy Banki Boshqaruvining "Qarz Oluvchi Jismoniy Shaxslarning Qarz Yukini Tartibga Solish To'g'risidagi Nizomi," No. 24/5, 28 Sept. 2019.
. [Online]. Available: https://www.gazeta.uz/uz/2023/04/05/ipoteka/. [Accessed: 30-Sep-2024].
. Z. T. Mamadiyarov, "Risk Management in the Remote Provision of Banking Services in the Conditions of Digital Transformation of Banks," in Proceedings of the 5th International Conference on Future Networks & Distributed Systems (ICFNDS 2021). New York, NY, USA: Association for Computing Machinery, pp. 311-317, 2022, doi: 10.1145/3508072.3508119.
. [Online]. Available: https://depozit.uz/news/kredit-rad-etilishining-top-12-sababi. [Accessed: 30-Sep-2024].
. M. Nikolova and D. Petkova, "Machine Learning in Credit Risk Assessment: Applications in Consumer Lending," Journal of Financial Innovation, vol. 5, no. 4, pp. 88-103, 2020.
. J. Smith and T. Jones, "The Importance of Credit History in Personal Loans," Journal of Banking Technology, vol. 17, no. 3, pp. 99-114, 2021.
. A. Ivanov, "Increasing Competition in the Consumer Lending Market," Banking and Finance Research Journal, vol. 13, no. 3, pp. 56-71, 2020.
. Z. Mamadiyarov, "Raqamli Transformatsiya Jarayonida Bank Xizmatlarini Masofadan Ko'rsatishni Innovatsion Rivojlantirish Istiqbollari," Scientific Journal of International Finance & Accounting, 2022.
. Z. Mamadiyarov, "Remote Banking Services and Development Prospects in Uzbekistan," International Finance and Accounting, vol. 2019, no. 3, pp. 15, 2019.
. M. Z. Toshtemirovich, "Innovative Approaches of Remote Banking Types Services in the Process of Transformation of Banks to E-Commerce," International Journal of Innovations in Engineering Research and Technology, vol. 1, pp. 1-9, 2021.